Once you place an order, you will receive a confirmation email shortly. Please check your Spam/Junk folder if needed. If you still don’t see it, contact us at contact@selahjewellery.co.uk.

Orders are processed immediately. If you need changes, contact us as soon as possible. While we cannot guarantee changes, we will do our best to help.

Payment issues may occur due to incorrect details, insufficient funds, or bank security settings. Please try another method or contact your bank.

Handling time is 1-2 business days. Standard delivery takes 3–4 business days.

We offer free shipping over £50. To learn more please visit our Shipping Policy page.

All orders are shipped via Royal Mail.

Yes. Once your order is shipped, you will receive a tracking number via email.

If your order is delayed, please contact us and we will assist you.

We offer a 7-day return policy. Items can be returned within 7 days of delivery.

Please contact us immediately with photos so we can resolve the issue quickly.

Refunds are processed within 7 business days after approval.

No, you can checkout as a guest.

You can contact us via our Contact page. We usually respond within 24 hours.